Burger King has introduced an AI assistant for staff in hundreds of US restaurants.
The system connects to employee headsets and supports daily operations.
The tool, called BK Assistant, uses OpenAI technology.
A voice chatbot named “Patty” listens during customer interactions.
It can detect polite expressions such as “welcome”, “please”, and “thank you”.
Managers receive insights into overall service patterns.
The company says the system does not score individual workers.
It aims to coach teams and improve the guest experience.
Managers can use real-time feedback to recognise good performance.
The platform also updates digital menus when items sell out.
It guides staff during food preparation and checks maintenance tasks.
At the drive-through, it helps improve order accuracy.
Burger King is testing the headset in 500 locations.
All US restaurants will receive the system by the end of 2026.
The announcement triggered criticism on social media.
Some users described the technology as excessive workplace monitoring.
The rollout follows McDonald’s decision to end its AI drive-through voice trial last year.
