Amazon’s cloud division suffered at least one service disruption last year involving an internal AI agent.
The incident raised concerns about the company’s rapid adoption of artificial intelligence.
A 13-hour interruption in December reportedly began when an AI tool deleted and rebuilt part of its environment.
AWS said the event was limited and blamed misconfigured access controls rather than the technology itself.
It described the problem as user error, not an AI failure.
AWS runs critical infrastructure for large parts of the internet.
Previous outages have already highlighted the risks of relying on a few major providers.
Only one of the AI-related incidents affected customer services, according to the company.
The report comes as Andy Jassy pushes efficiency gains from AI while cutting thousands of jobs.
Amazon says the layoffs reflect corporate culture changes, not direct worker replacement by AI.
Security experts question the explanation.
They argue AI systems can act quickly without fully understanding wider consequences.
Complex environments make it difficult to prevent unexpected decisions.
Amazon says it has added safeguards, including mandatory peer review for production access.
It maintains that developers control what its AI tools are allowed to do.
